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Managed IT Services & Infrastructure Outsourcing
Turnkey IT infrastructure operations and end-user support for organizations spanning 10 to 50 workstations. The Noxet engineering team assumes full operational responsibility for your servers, workstations, network switches, telephony, and databases under a fixed monthly retainer with guaranteed SLA response times.
Why Businesses Choose Noxet Managed IT
| Operational Factor | In-House System Administrator | Part-Time Contractor | Noxet Engineering Team |
|---|---|---|---|
| Monthly Budget | High salary + benefits, taxes & equipment costs | Low initial fee, but unpredictable hourly add-ons | Predictable fixed monthly retainer |
| Technical Breadth | One generalist cannot master databases, Linux, and networks | Basic desktop repair and software reinstall skills | Multidisciplinary team (Linux/DBA, Network, VoIP, Security) |
| Availability | Vacations, sick leaves, and sudden resignation risk | Unavailable, distracted by competing customer calls | Uninterrupted 365-day availability, shift redundancy |
| Accountability | Difficult to recover financial damages under labor laws | Zero legal liability for data loss or outages | Contractual SLA with financial accountability |
| Response Model | Reactive (responds only after systems crash) | Arrives hours later or next business day | Proactive 24/7 monitoring, resolving issues before impact |
Retainer Scope of Work
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Proactive 24/7 Monitoring & Telemetry:
- Continuous health checks across servers, hypervisors, and edge network routers.
- Storage telemetry (S.M.A.R.T. health, SSD wear, I/O queue latency).
- System load tracking (CPU, RAM, volume capacity, background database jobs).
- Carrier link stability, packet loss tracking, and VPN tunnel monitoring.
-
Dedicated User Helpdesk:
- Rapid remote support for staff via ticketing portal, messaging, or phone within 5–15 minutes.
- Turnkey onboarding and workstation setup for new employees.
- Installation and updates of office applications, email clients, and shared network printers/scanners.
- Digital signature middleware, cryptographic tokens (Rutoken, JaCarta), banking clients, and government portal plugins.
-
Server Operations & Database Administration:
- Scheduled deployment of OS security updates (Windows Server, Linux).
- Database maintenance (PostgreSQL, MS SQL): index defragmentation, cache tuning, and lock contention diagnostics.
- Centralized account management and shared folder permission auditing.
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Automated Backups & Disaster Recovery:
- Scheduled automated backups of corporate databases, file shares, and email.
- Air-gapped isolation: encrypted replication to off-site cloud storage protected from ransomware threats.
- Regular sandbox restoration tests to verify backup data integrity.
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Perimeter Security & Email Health:
- Router hardening (MikroTik, Keenetic, OPNsense), closing exposed ports and firewall filtering.
- Secure remote work via encrypted VPN tunnels (WireGuard, L2TP/IPsec).
- DNS mail record configuration (SPF, DKIM, DMARC) ensuring reliable email deliverability.
Service Level Agreement (SLA)
- Critical Incident Response (server or network outage): within 15 minutes.
- Standard User Request Response: within 30 minutes.
- Contract Terms: Formal service agreement with clear SLA tiers, dedicated engineering coverage, and transparent monthly reporting.